Refund Policy

Dental treatment outcome (much like all medical) depends on many factors including condition and progress of the underlying disease, the patient’s biology, pre-and post-treatment care and patient’s compliance. If Radiant Dental Care Dental management, subject to review by the Radiant Dental Care Dental Quality Processes, determines that treatment outcome could have been better, they under sole discretion may approve refunds.

Refunds will be available when there is a wrong payment or swiping of card into Radiant Dental Care account. Refunds are also available when there is a change in patient’s general medical condition like Cardiac, Pulmonary or Endocrinal etc, rendering the patient unsuitable for said treatment.

Mode of Refunds :  

Credit to the patient’s Bank (takes 15-30 days)

Refund via Cheque ( Takes 05 to 07 days ) .

Refund Process:

1. A written request by the patient with reasons is required to start the refund. The request should be initiated within 3 months of payment receipt.

2. Documents / deliverables needed:

1. a) Receipts of payment done
2. b) x-rays
3. c) Any other connected document.
4. d) Patient will also return Radiant Dental Care all delivered dentures, crowns, aligners, failed implants, ortho appliances if any, to the treating clinic for which refund is asked.

3. Radiant Dental Care Quality Team will review the refund request based on all facts & patient-provided records pertaining to the underlying condition and reserves full and complete right to approve the above.

4. Consultations, x-rays, diagnosis & treatment planning, are not eligible for refund. Lab charges for prostheses, aligners, crowns, dentures etc. will also be deducted.

Refund Claims will not be eligible when :

1. Treatment has started / partly completed / prosthesis fitted or the implant, brackets or crowns have been ordered.
2. Patient does not report for treatment for long time and condition deteriorates or the fit has changed; like in cases of dentures, crowns, aligners etc.
3. 03 months have passed since the treatment is over or the patient gets treatment done at any clinic outside Radiant Dental Care .
4. Patient did not comply with instructions or failed to report for further treatment like in implants or wear retention plates in Orthodontic treatment as advised.
5. No refund will be eligible if there is a loss of prosthesis or failure to return the implant
6. Aligners: If impressions or scan has been done and the aligners have been ordered.
7. If the Aligner / crown / denture has not been collected by the patient and the ‘fit has changed’, due to shifting of teeth, requiring new measurements.
8. If the treatment is booked under ‘zero interest’ finance schemes.

Compulsory Deductions for Aligners/Orthodontic/Implant/Other Treatment:

RE-TREATMENT POLICY (Re-treatments)

‘Radiant Dental Care always aims to ensure the best clinical practices by highly qualified and trained doctors in its clinics. However, if the prognosis/outcome of any treatment is not on the desired lines, due to various limitations. Re-treatment will be undertaken on priority by Radiant Dental Care Dental in case: (limited to 3 months unless otherwise specified)

1. There is Loss of filling, breakage of appliance or cementation failure.
2. When treatment outcome is not as per patient’s satisfaction – Patient should have been regular in appointments and post-operative check-ups and followed instructions and not done anything contrary to instructions. However, if the patient has not complied with appointments and/or instructions as specified by the dental surgeon during the treatment, leading to a situation resulting in the need of additional procedures to rectify the presented situation, the difference in costs will be paid for by the patient. If the cost of re-treatment is higher than previously paid, a differential amount will be paid by the patient.
3. In case of failed treatment: Re-treatment or alternate treatment at any Radiant Dental Care Clinic within 3 months will be undertaken.
4. Patient should not have got any treatment done from a clinic other than Radiant Dental Care to qualify for the re-treatment.

MANAGEMENT RIGHTS

In case a patient has made any attempt to defame Radiant Dental Care or the doctors of Radiant Dental Care, management reserves the right to reject the claim for refund or retreatment. The Management reserves the right to accept or reject any refund claim based on the clinical findings & patient history. Management has also the right to accept or reject any Re-treatment if the patient has not followed the instructions. Disputes if any are subject to the exclusive Jurisdiction of Chennai courts, where the company has its registered office.